The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Confirm validity of claim
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Receive and acknowledge claim notification Completed |
Evidence:
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Review details of life insurance policy to ensure valid cover is in force Completed |
Evidence:
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Establish that claimant is authorised to deal with policy Completed |
Evidence:
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Compile necessary documentation Completed |
Evidence:
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Check that documentation is correct and complete, and address any gaps in accordance with procedures Completed |
Evidence:
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Assess organisational authority level required to process claim and refer it to an appropriately authorised individual as necessary Completed |
Evidence:
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Conduct complex claim assessment
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Review and apply policy terms, conditions and definitions to identify payment criteria in accordance with procedures Completed |
Evidence:
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Identify and review evidence against payment criteria in accordance with procedures Completed |
Evidence:
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Review all information relevant to circumstances of loss, damage or injury to establish chain of events Completed |
Evidence:
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Identify potential fraud indicators Completed |
Evidence:
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Identify whether policy exclusions apply Completed |
Evidence:
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Recognise need for further information and collect as appropriate Completed |
Evidence:
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Appoint specialists to assist in complex claims assessment as required
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Identify need to appoint specialists to undertake claims assessment Completed |
Evidence:
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Engage and brief appointed specialists as required Completed |
Evidence:
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Monitor specialists’ activities to ensure adherence to timelines, procedures and ethical and regulatory requirements Completed |
Evidence:
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3.4 Interpret and utilise specialists' reports Completed |
Evidence:
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Assess and report on liability
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Identify whether terms and conditions of policy have been verifiably met Completed |
Evidence:
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Assess liability in accordance with terms and conditions of policy Completed |
Evidence:
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Where claim is not admitted, communicate decision to appropriate stakeholders Completed |
Evidence:
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Where claim is admitted, calculate payments due Completed |
Evidence:
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Finalise claim payments
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Advise client of consequences of proceeding with payment Completed |
Evidence:
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Obtain policy discharge, as appropriate Completed |
Evidence:
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Process payment in accordance with organisational authority levels, procedures and ethical and regulatory requirements Completed |
Evidence:
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Update all appropriate records in accordance with procedures Completed |
Evidence:
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Communicate settlement details to appropriate stakeholders in accordance with procedures and regulatory requirements Completed |
Evidence:
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Initiate reinsurance recovery, if appropriate Completed |
Evidence:
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